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Refund policy

Bagatava / www.bagatava.com

Last updated: April 2026


Returns

If you are not fully satisfied, you may return unworn and unused jewellery within 14 days of receiving your order. Items marked final sale are not eligible for return.


How to register a return

Before sending any item back, please register your return by contacting us:

  • via email at contact@bagatava.com, or

  • via the contact form on www.bagatava.com

Returns sent without prior registration may not be accepted.


Return conditions

  • Jewellery must be unworn, unused, and undamaged

  • Items must be returned in their original packaging

  • Items showing signs of wear, improper handling, or damage cannot be returned


Refunds

After we receive and inspect your return:

  • Refunds are issued as store credit by default

  • If you prefer, you may request a refund in CHF to the original payment method. For a refund back to the original payment method, a 5 CHF fee will apply.

Original shipping costs are non-refundable.  


Return shipping costs

Return shipping costs are borne by the customer, unless the return is due to a defect or an incorrect delivery.


Warranty

In addition to statutory rights under Swiss law, Bagatava provides a voluntary warranty of three (3) years on the colour durability of gold-coloured jewellery, starting from the date of delivery.

This warranty covers defects in colour that occur under normal use and proper care. It does not cover damage caused by improper use, mechanical impact, chemical exposure, improper care, normal wear, or external influences.

For handmade jewellery pieces made from 925 sterling silver, Bagatava provides a voluntary warranty of twelve (12) months, starting from the date of delivery.

This warranty covers defects in craftsmanship and material under normal use and proper care. Due to the handmade nature of these pieces, natural variations, surface irregularities, and individual characteristics are not considered defects.

The warranty does not cover damage caused by improper use, mechanical impact, chemical exposure, improper care, normal wear, or external influences.

 

Defects or incorrect deliveries

If your order arrives defective or incorrect, please contact us immediately after receipt, and no later than 14 working days, at contact@bagatava.com so we can assist you.