Terms of service

Bagatava / www.bagatava.com

v 1.1 Last updated: January 2026

1. Scope and Applicability

These Terms & Conditions (“Terms”) apply to all orders placed through the online store operated by Bagatava and accessible at www.bagatava.com (“Online Store”). By accessing the Online Store and placing an order, you agree to be bound by these Terms in the version valid at the time of purchase.

2. Company Information

Bagatava KLG

Riedtalstrasse 20a

4800 Zofingen

Switzerland

Company number: CHE-186.993.075

Email: contact@bagatava.com

3. Products

Bagatava offers jewellery exclusively. All product descriptions, images, and information are created with care and attention to detail. Due to the nature of jewellery and screen display differences, slight variations in colour, shape, or texture may occur and do not constitute a defect.

4. Prices and Currency

All prices displayed on www.bagatava.com are stated in Swiss Francs (CHF) and include Swiss VAT at a rate of 8.1 %, unless otherwise stated. Any applicable shipping costs are shown separately during checkout.

Bagatava reserves the right to adjust prices at any time. The price displayed on the website at the time of order confirmation is binding and applies exclusively to the respective order. Subsequent price changes do not affect orders that have already been confirmed.

5. Ordering and Contract Formation

By placing an order on www.bagatava.com, the customer submits a legally binding offer to purchase the selected jewellery. The purchase contract is concluded at the moment the order is successfully placed through the Online Store.

Bagatava reserves the right to cancel an order in justified exceptional cases, in particular in the event of evident pricing errors, technical malfunctions, or suspected misuse. In such cases, any payments already made will be refunded without delay.

6. Payment

Payment must be made using the payment methods offered during checkout. All payments are processed through secure and certified payment providers.

Orders are processed only after full payment has been successfully received.

7. Transfer of Ownership

Ownership of the ordered jewellery passes to the customer only after full payment has been received by Bagatava.

8. Shipping and Delivery

Delivery is available within Switzerland only.

Shipping is carried out via Swiss Post (Die Schweizerische Post), A-Post Plus.

Goods are usually delivered within 1 to 3 working days after dispatch. Delivery times are estimates and may vary. Bagatava is not responsible for delays caused by the carrier or circumstances beyond its reasonable control.

Shipping costs

Orders with a total purchase value of CHF 59 or more are shipped free of charge
For orders below CHF 59, a flat shipping fee of CHF 5 applies

9. Returns and Refunds

Customers may return unworn and unused jewellery within 14 days of receipt.

9.1 Return Registration and Conditions

To register a return, customers must contact Bagatava in advance by email at contact@bagatava.com or by using the contact form on www.bagatava.com. Returns sent without prior registration may be refused.

Returned jewellery must be unworn, undamaged, and returned in its original packaging. Items showing signs of wear, improper handling, or damage are excluded from return.

9.2 Refunds

After successful inspection of the returned jewellery:

Refunds are issued as store credit by default
Upon customer request, a refund in CHF to the original payment method is possible

Original shipping costs are non-refundable. Return shipping costs are borne by the customer unless the return is due to a defect.

10. Warranty, Defects, and Incorrect Deliveries

Statutory warranty rights under Swiss law apply.

In addition, Bagatava grants a voluntary warranty of three (3) years on the colour durability of gold-coloured jewellery, starting from the date of delivery. This warranty covers defects in colour that occur under normal use and proper care.

The colour warranty does not cover damage or changes caused by improper use, mechanical impact, chemical exposure, improper care, normal wear, or external influences.

Any defects or incorrect deliveries must be reported immediately after receipt of the goods, and no later than 14 working days after delivery.

Notifications must be sent by email to contact@bagatava.com. Failure to report defects or incorrect deliveries within this period may result in the exclusion of warranty claims, to the extent permitted by Swiss law.

11. Liability

Bagatava is liable only for damages resulting from intentional or grossly negligent conduct. Liability for indirect damages, consequential damages, or loss of profit is excluded to the extent permitted by Swiss law.

Mandatory statutory liability remains unaffected.

12. Intellectual Property

All content on the Bagatava website, including text, images, designs, and trademarks, is protected by intellectual property law. Any use without prior written consent from Bagatava is prohibited.

13. Data Protection

The processing of personal data is governed by Bagatava’s Privacy Policy, which forms an integral part of these Terms.

14. Amendments

Bagatava reserves the right to amend these Terms at any time. The version applicable at the time of order applies.

15. Severability

If any provision of these Terms is or becomes invalid, unlawful, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.

16. Governing Law and Jurisdiction

These Terms are governed exclusively by Swiss law.

The exclusive place of jurisdiction is Switzerland.